Nitin Sharma

About Nitin Sharma

Experienced professional with over several years of experience in Banking, Management and Operations. Demonstrated history of working in the financial services industry with an emphasis on customer experience and Leadership, Skilled in Business Process re-engineering(BPR), Lean methodology,Customer Experience (CX) & people development. Strong support professional with a General Management Course (ILPSIE) from INSEAD

Experience

1. Operations Head - Customer, Seller and Marketplace Trust Teams - New Business

   Reliance Retail

   Dec 2021 — Present · IN

   Hiring for Ops, Product and Program roles

Education

• Birla Higher Secondary School, Pilani

  10+2

  1989 — 1996

• INSEAD

  ILPSIE, General Management , Leadership, Strategy

  2011 — 2012

• Institute of Hotel Management

  Diploma, Hotel Management

  1997 — 2000

Skills

• Bpo
• Complaint Management
• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Transition Management
• Client Management
• Risk Management
• Team Management
• Complaints Management
• Customer Service
• Revenue and Cost Management
• Performance Metrics
• Operations Management
• Outsourcing
• Vendor Management
• People Development
• Process Improvement
• Revenue
• Program Management
• Business Process Improvement
• Employee Engagement
• Leadership
• Human Resources
• Performance Management
• Crm
• Management
• Call Centers
• Business Development
• Team Leadership
• Business Process Outsourcing (Bpo)
• Data Analysis
• Six Sigma
• Change Management