Nitin Sharma

Director - WFM & Strategy | Ex CNX | Ex Uber | People Management, Strategic Collaboration, Vendor Management & Workforce Specialist

Role: Director - Workforce & Strategy at IntouchCX
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Nitin Sharma

Workforce Management & Strategic Leadership: Results-driven Workforce Management…

Experience

Director - Workforce & Strategy
IntouchCX
Jun 2025 — Present · Hyderabad, IN

Education

KV AGCR
12Th
Kendriya Vidyalaya
Junior High/Intermediate/Middle School Education and Teaching
1989 — 2001
Sikkim Manipal University - Distance Education
M Sc
Delhi University
Bachelor’s Degree

Contact information

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Work email
•••••@intouchcx.com
Personal email
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Current company

IntouchCX

Outsourcing and Offshoring Consulting · 14K employees · Winnipeg, Manitoba, Canada

We are IntouchCX, where innovation meets industry, where dreamers meet doers, and where scale meets soul. We are revolutionizing the global customer experience across all industries, delivering value-driven CX management, digital engagement, and AI and automation solutions to the world’s best-known brands. We are partners in long-term growth, helping to scale and optimize our partners’ CX through our data-driven and brand-specific approach. We immerse ourselves in their worlds with curiosity, creativity, and innovation to deliver exceptional results. By providing actionable insights, we drive team performance and ROI alignment to meet our partners’ strategic goals. We tailor our programs to ensure end-to-end consistency, team well-being, and cultural alignment with their organizations. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

intouchcx.com

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About Nitin Sharma

Experience

Director - Workforce & Strategy

Education

KV AGCR

Kendriya Vidyalaya

Sikkim Manipal University - Distance Education

Delhi University

Find verified contacts for anyone on LinkedIn