Nitin Sahu
Assistant Vice President Hire to Retire @Holcim Global Hub Business Services
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WORK HISTORY
Assistant Vice President Hire to Retire @Holcim Global Hub Business Services
Mumbai, IN
Elevated UK & Philippines CSAT from 3.6 to 4.5 in one year by stabilising teams, quality checks, and upskilling staff. Slashed FTE costs by 20% through headcount optimisation, automation, and centralisation of processes. Decreased employee queries by → via ServiceNow ticketing implementation. Transitioned US & Canada payroll from LATAM to India, delivering cost savings and enhanced backup support. Increased workflow accuracy from 90% to 99% by automating termination and offer letter processes and deploying ATS & e-exit modules in SuccessFactors.
EDUCATION
Symbiosis Centre for Distance Learning
PGDHRM
University of Mumbai
Bachelor of Commerce - BCom
Holy Angel High School
S.S.C
ABOUT NITIN SAHU
Every process I improve is ultimately about improving someone’s experience at…
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