Nitin R Talwani

About Nitin R Talwani

Seasoned IT Project Manager and Certified Scrum Master with 13 years ofexperience applying exceptional planning and problem-solvingabilities toward enhancing business plans and day-to-day activities.Results-driven and resilient in developing teams while improvingprocesses and increasing productivity. Bringing solid understandingof industry trends, excellent communication skills, talent for spottingareas in need of improvement and implementing changes withstrategic approach.

Experience

1. Infrastructure Operations Manager

   Brillio

   Mar 2023 — Present · Bengaluru, IN

   Maintaining cloud/server infrastructure, troubleshooting daily issues as per ITIL process for US-based company providing enrollment management, student success, and fundraising solutions.Triage the bridge calls with business application stakeholders and infrastructure teams(Server, Network, Database, Cloud & Telephony) and issues reported in in IT infrastructure, including compute, network, telecommunications products (Webex, Jabber), IIS web-based applications, SQL database, Outlook, and others. •Identify and drive continuous improvement in Cyber Security Monitoring and Incident Response resulting in a 40% reduction in ticket count.•Established a knowledge management system and self-service portal, empowering users to resolve 40% of common IT issues independently.•Monitored & managed over 100 physicals & 500 virtual servers, ensuring optimal performance.•Worked on fixing vulnerabilities through patch management to achieve 100% compliance and provided comprehensive report on findings & action items to fix the identified vulnerabilities.•Led remediation efforts for audit findings, enhancing compliance standards.•Responsible for Active directory, domain users, managing users & groups •Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement.•Conducted quarterly problem manager reviews, pinpointing reoccurring issues and initiating strategies to reduce the occurrence by 30%. •Thorough knowledge of Change, Incident and Problem Management Lifecycle end to end, process execution, key metrics, performance improvement plans resulting in a 40% reduction in ticket resolution time & a 95% increase in user satisfaction scores. •Established a knowledge management system and self-service portal, empowering users to resolve 40% of common IT issues independently •Prepare and deliver monthly performance reports and bi-monthly governance reports to key stakeholders.

Education

• Madhav Institute of Technology and Science, Gwalior

  Bachelor of Engineering - BE, Computer Science

  2007 — 2011

• MISS HILL SCHOOL

  High School Diploma, Mathematics

  2003 — 2004

• Miss Hill Higher Secondary School Gwalior

  Higher Secondary, Maths

  2006 — 2007

Skills

• Application Architecture
• Application Deployment
• Database Deployment
• Expertise in Windows Server Administration in Various Environments - Window
• Active Directory
• Unix
• Databases
• Release Management
• Android Support
• Enterprise Soti Mobicontrol Management
• Itil
• Software Build
• Software Deployment
• Web Applications
• Iis
• Team Building
• Team Foundation Server (Tfs)
• Sybase Sql Anywhere
• Leadership
• Android Testing
• Deployment Release
• Devops
• Mentoring