Nitin Panwar
Senior Support Engineer @ SapphireIMS Tecknodreams Software Consulting| Specializing in ITIL | ITSM | ITOM | ITAM | BSM CMDB | ServiceNow Discovery
- Role
- Senior Support Engineer at Sapphireims
- Location
- Kota, IN
- LinkedIn followers
- 500 followers
About Nitin Panwar
At SapphireIMS, I am a dedicated Senior Support Engineer with over 8 years of progressive…
Experience
Senior Support Engineer
Jan 2021 — Present · Bengaluru, IN
Familiarity with IT Service management (ITSM), ITOM, ITAM, CMDB and practical experience in ITIL service management, IT Operation management functions and process.• Gathering and documenting customer organizational process requirements, designing process workflows.• Responsible for the implementation, administration of application installation and configure ITSM/ITOM solution from design to continual improvement and managed work with Engineering/Developer team on complex requirements and bug fixes.• Providing training’s,demos and knowledge to customer IT members on application functionality and capabilities.• Strong communication, collaboration with the ability to interact effectively with customer’s.
Education
Rajasthan Technical University
Bachelor of Engineering - BE
2011 — 2015
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