Nitin Mukhija

Support Analyst @Harris Computer

Toronto, ON, CA

Investigated product configuration issues and assisted developers in debugging possible bugs in the code.• Worked with 160+ City offices and Municipalities to maintain digital processing of municipal applications such as Permitting and Building applications.• Upgraded end-user environments and Database linking using both manual processes as well as PowerShell scripts resulting in the continuation of new environments with improved functionalities and preserved data.• Dealt with frustrated customers to assist with issue resolution in real time to de-escalate issues and reprioritize pressing concerns.• Configured XML Tags integrated with MS Word to support dynamic data generation using integration servers and application servers.• Investigated recorded errors and event logs to scrutinize bugs and issues resulting in providing fixes to the users.• Carried out database restores and set up debugging environments to investigate bugs and related issues.• Analyzed workflows and product sequence logic to optimize processes resulting in smooth operations and fixed future concerns.• Created, changed, and fixed business processes to provide new functionalities to existing customers.