Nitin Maheshwari

About Nitin Maheshwari

Total of 15+ years of Work Experience in CRM Management, Project and Data Management and Research.6+ years of experience in Administration of Salesforce CRM (Sales/Service and Marketing Cloud)1+ years of experience in Administration and Consulting of Microsoft Dynamics CRM 365 (Sales/Finance and Marketing Hub)Hiring, Leading, Managing and Developing team of 12 MS Dynamics/Salesforce Administrators globally for MS Dynamics 365 & Salesforce Org (Nielsen Connect And Nielsen BASES) who assist our Sales/Client Service/Commercial Users, 300+ Finance Users and 120+ Marketing Users.Worked as Lead for Administration and migration from Salesforce CRM to MS Dynamics 365 CRM within a year for Sales/Marketing and Finance processes and data migration, UAT Testing, Smoke Testing and support setup for users as well as hiring new Dynamics Administrators and training our existing admin team on MS Dynamics 365 administration and support.Lead Global Sales Cloud CRM rollout for 40+ countries into our Sales Process and training Online for 2020 & Sales Operations Deployment Lead for 16+ countries in person and Online in 2019. Improving the process for Configuration, Deployment and Migration for Go Live of each country. Lead Lightning Experience Rollout for Nielsen BASES Salesforce Org transition from Classic. Training and Layout design and upgrading Customized Applications, VF Pages, Components, Buttons to Actions. Leading Sales / Marketing and Finance Defects and Enhancements through Admin Scrum Deployment (CICD process - Github, VSCode, JIRA, BitBucket, Gearset). Represent Support Admin Team on Sales Refinements, Scrum of Scrum for all work Streams for Salesforce Org and MS Dynamics 365 Environment.Leading Discovery/Development projects to increase the User/Support/Admin Experience either by Automating processes or adding new tools/processes for Data Governance and Migration and Implementations. Leading Migration of Other Salesforce Orgs into Nielsen Consumer MS Dynamics 365 with Training for Commercial and Finance Process Alignments.Always learning and contributing as a Google Guru, Sharepoint Administrator, MS Dynamics 365, Salesforce CRM (Sales Cloud), Troubleshooting and Improving Customer Support Process Design. Advising/Guiding & Sharing experience and path to grow with Salesforce Ecosystem / Microsoft Dynamics 365 via Salesforce Mentorship Program and within Nielsen as a Nielsen Mentor.

Experience

1. Associate Director, Sales Crm Technology Operations

   NielsenIQ

   May 2022 — Present · Chicago, IL, US

   Administration and Consulting of Microsoft Dynamics CRM 365 (Sales/Finance and Marketing Hub)Hiring, Leading, Managing and Developing team of 12 MS Dynamics/Salesforce Administrators globally for MS Dynamics 365 & Salesforce Org (Nielsen Connect And Nielsen BASES) who assist our Sales/Client Service/Commercial Users, 300+ Finance Users and 120+ Marketing Users.Worked as Lead for Administration and migration from Salesforce CRM to MS Dynamics 365 CRM within a year for Sales/Marketing and Finance processes and data migration, UAT Testing, Smoke Testing and support setup for users as well as hiring new Dynamics Administrators and training our existing admin team on MS Dynamics 365 administration and support.Lead Global Sales Cloud CRM rollout for 40+ countries into our Sales Process and training Online for 2020 & Sales Operations Deployment Lead for 16+ countries in person and Online in 2019. Improving the process for Configuration, Deployment and Migration for Go Live of each country. Lead Lightning Experience Rollout for Nielsen BASES Salesforce Org transition from Classic. Training and Layout design and upgrading Customized Applications, VF Pages, Components, Buttons to Actions. Leading Sales / Marketing and Finance Defects and Enhancements through Admin Scrum Deployment (CICD process - Github, VSCode, JIRA, BitBucket, Gearset). Represent Support Admin Team on Sales Refinements, Scrum of Scrum for all work Streams for Salesforce Org and MS Dynamics 365 Environment.Leading Discovery/Development projects to increase the User/Support/Admin Experience either by Automating processes or adding new tools/processes for Data Governance and Migration and Implementations. Leading Migration of Other Salesforce Orgs into Nielsen Consumer MS Dynamics 365 with Training for Commercial and Finance Process Alignments.Sharepoint Administrator, MS Dynamics 365, Salesforce CRM (Sales Cloud), Troubleshooting and Improving Customer Support Process Design

Education

• University of Mumbai

  Masters Of Commerce - Management (M.Com), Business, Management, Marketing, and Economics

  2007 — 2009

• Prahladrai Dalmia College of Commerce and Economics

  SYJC, Business/Commerce, General

  2002 — 2004

• Prahladrai Dalmia College of Commerce & Economics

  Bachelor of Commerce (B.Com.), Business/Commerce, General

  2004 — 2007

Skills

• Salesforce.com Administration
• Marketing Strategy
• User Acceptance Testing
• Zendesk
• Crm
• Marketing Research
• Export Administration
• Market Analysis
• Knowledge Management
• Training
• Sharepoint
• Business Planning
• Operations Management
• Analysis
• Accounts Receivable
• Process Improvement
• Online Marketing
• Team Management
• Microsoft Office
• Analytical Skills
• Import/Export Operations
• Analytics
• Product Support
• Market Research
• Sales Enablement
• Sharepoint Administration
• Data Analysis
• Accounting
• Segmentation
• Customer Relationship Management (Crm)
• Management
• Business Analysis
• Crm Integration
• Marketing Communications
• Product Management
• Project Management
• Financial Analysis
• Information Management