Nitin Mago
Head CRM - Loyalty program, Lifecycle Management, Marketing Automation, Customer Experience & Analytics at Bata India
- Role
- Gm (Head Crm)- Loyalty Program, Lifecycle & Marketing Automation, Customer Experience & Analytics at Bata India Limited
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Nitin Mago
CRM -Loyalty & Customer Service professional in Senior Managerial position, with commendable 15+ years’ experience in Retail Loyalty Program Management, Customer Life cycle & Retention management, CRM & Marketing Campaigns management, Customer Experience & Analytics and Process Implementation & Operations
Experience
Gm (Head Crm)- Loyalty Program, Lifecycle & Marketing Automation, Customer Experience & Analytics
Feb 2015 — Present · Gurgaon, IN
Customer Relationship Management: Implementation of Loyalty program, Customer lifecycle management and Customer retention. Customer Experience: Implementation of CDP for Creating 360 View, Customer persona & Real time gratification Retail & Marketing Campaigns management, Delivering Customer delight at various channels of Customer Touch Points Data Analytic : Tracking various Business metrics to enable the organization to strategize Business plans
Education
Indian Institute of Management, Indore.
Executive Programme in Advanced Marketing Management, Marketing
2021 — 2022
Delhi Public School - R. K. Puram
Cleared + 2, Commerce
1992 — 2004
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