Nitin Kumar Sharma
Customer Quality Assurance
- Role
- Customerquality Engineer at Interface Microsystems
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
Experience
Customerquality Engineer
Jul 2020 — Present · Gurugram, IN
knowledge of 7qc, CAPA/8D, PFMEA, PFD, Fishbone, Why Why Analysis, NC Management, 4M, 5S, 3GKnowledge of Process Audit & Product Audit Knowledge of measuring instruments like DMM, Varnier caliper, LCR meters and many more.Knowledge of CRO, CAN and Garuda Tool.Knowledge of SMT components rework, Red bin analysis Knowledge of PCBA troubleshooting Knowledge about how to read schematics & drawingsKey Responsibilities Areas 1. Responsible for analysis & investigation of Customer Return Parts & Taking necessary counter measures.2. Prepare 8D report for customer failed units.3. Preparation of MIS Data, COPQ Data & External PPM.4. Track and monitor OEM PPM performance and ensure appropriate corrective actions are taken.5. Visit at Customer End to verify customer complain for faster resolution.6. Troubleshoot defective components & worked with supplier on corrective actionmeasurers.7. Visit at Customer End & Dealership for JI on Vehicle level.8. Attends weekly warranty review meeting with customer.9. Close Customer complaint on customer portal like TATA, MML, Yazaki.10. Responsible for Implementing customer ECN.11. Ensure that all latest control standards available & adhered on shop floor.12. Work together with relevant teams and departments to improve products.
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