Nitin Kumar Nick Garg
ServiceNow Consultant at Amadeus | Expert in CSM, ITSM & Platform Automation | PI-driven Innovator
- Role
- Servicenow Consultant at Amadeus
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitin Kumar Nick Garg
I am a ServiceNow Consultant with over 9+ years of experience delivering enterprise-grade solutions in the IT Service Management (ITSM), Customer Service Management (CSM), and business process automation space. Currently working at Amadeus, I partner with global stakeholders to design, configure, and implement scalable and efficient ServiceNow solutions that improve service delivery and user experience.My experience spans requirement analysis, platform configuration, workflow automation, and process optimisation, with a strong focus on PI (Program Increment) planning and execution. Key Skills:1. ServiceNow CSM & ITSM2. Business Analysis & Stakeholder Management3. Workflow Design & Automation4. Integration Design & Testing5. Agile/Scrum & PI Planning6. UI Policies, Business Rules, Script Includes7. Process Optimisation & Case ManagementI take pride in bridging the gap between business needs and technical solutions—ensuring each feature adds measurable value. My work is rooted in collaboration, continuous learning, and a commitment to operational excellence.Let’s connect if you\'re passionate about transforming enterprise service experiences with smart, user-focused solutions!
Experience
Servicenow Consultant
Dec 2024 — Present · Bengaluru, IN
Collaborate with business stakeholders to understand requirements and translate them into ServiceNow functional designs.2. Facilitate workshops and user interviews to capture business needs and pain points.3. Lead or support end-to-end implementation of ServiceNow features such as Automated Task Creation, Case Score Enhancements, SCUD Regression Logging, and integration with internal tools (e.g, MyAmadeus Services Portal).4. Ensure timely delivery of development milestones and support PI (Program Increment) objectives.5. Design and configure solutions across ServiceNow modules including CSM, ITSM, and Custom Applications.6. Develop and maintain Business Rules, Script Includes, UI Policies, Client Scripts, and Workflows.7. Act as a liaison between technical teams and business units to ensure alignment on solution delivery and expected outcomes.8. Conduct UAT (User Acceptance Testing) sessions and provide training and documentation to end-users.9. Identify opportunities to streamline service delivery and automate routine tasks using ServiceNow capabilities.10. Support continuous improvement initiatives including Guest Access enablement, Favorites feature on C, and platform usability enhancements.
Education
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Data Science & Engineering
2019 — 2021
APJ Abdul Kalam Technological University
Bachelor's degree, Computer Science
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