Nitin Kumar

About Nitin Kumar

Hi, I’m Nitin Kumar, a BTech graduate in Information Technology from LNCT Bhopal, driven by a passion for IT solutions, strategic thinking, and data-backed decision-making to foster organization growth.” Customer Support Excellence – Assisting users, resolving product-related queries & ensuring smooth customer experience. User Onboarding & Adoption – Guiding customers through product features, demos & helping them achieve maximum value. Customer Insights & Feedback Analysis – Understanding customer issues, analysing usage patterns & sharing insights to improve product performance.🤝 Relationship & Engagement – Collaborating with clients, maintaining long-term relationships & acting as a bridge between users & internal teams. Impact-Driven Solutions – Focused on customer/product requirements and give\'s a strong suggestions for improvement and filling a gap b/w customers/products and engineering team. E-mail id\'s-(1) n••••••••@gmail.com (2) n••••••••@gmail.com-*Education* Bachelor of Technology (BTech) – Information TechnologyLakshmi Narain College of Technology, Bhopal, MP (2022 – 2025)CGPA: 7.8 Diploma - Computer Science EngineeringGovernment Polytechnic, Ranchi, Jharkhand (Completed: 2022)Percentage: 82.5%-Technical Skill Java, MySQL, PostgreSQL – Scalable and efficient data management Excel, Power BI, Figma, Google Analytics, Notion – Data visualization and analytics CI/CD Pipelines, Docker, Jira – Streamlining development workflows Microsoft Visio and Word, Confluence, SDLC – Enhancing flowchart, write BRD and FRD for enhance productivity-*Soft skills* Effective Communicator – Clear, concise, and impactful interactions Team Player – Collaborates seamlessly to achieve goals Time Management – Prioritizes tasks for maximum efficiency Problem Solver – Analyzes challenges and finds strategic solutions.

Experience

1. Junior Product Customer Success Executive

   Moon Technolabs

   Feb 2026 — Present

Education

• Lakshmi Narain College of Technology, Kalchuri Nagar, Raisen Road, Post Klua, Bhopal-462021

  Bachelor of Technology - BTech

  2022 — 2025

• Government Polytechnic Ranchi

  Diploma

  2019 — 2022

• Saraswati Shishu Vidya Mandir . Ranchi - Jharkhand

  High school