Nitin Kumar

About Nitin Kumar

Dedicated and motivated professionals with a strong background in MIS management and data analysis. Experienced in maintaining accurate sales records, addressing customer concerns, and coordinating with internal teams to ensure smooth operations. I am skilled in data analysis, report generation, and maintaining MIS data. Proficient in MS Excel and other MS Office applications, with a beginner-level understanding of SQL queries for data extraction. Knowledgeable in reconciliation processes. Committed to continuous learning, team collaboration, and personal growth. Known for punctuality, determination, and providing exceptional customer service.

Experience

1. Business Operations Analyst (Reconciliation and Data Analytics)

   MobiKwik

   Apr 2022 — Present · Gurugram, IN

   Merchant Data Reconciliation and Settlement: Conduct detailed reconciliation by analysing sales data, cross-checking with settlement files, and ensuring accurate and timely merchant payouts.Lender Coordination and Payout Management: Collaborate with lenders for reconciliation, manage daily UTR requests, resolve payout issues, and coordinate with internal teams for smooth payout releases.Escalations and Issue Resolution: Handle escalations efficiently by addressing customer complaints and resolving transaction, technical, and settlement issues promptly.UTR Maintenance and MIS Reporting: Maintain and update UTRs, verify and rectify discrepancies, track transactions accurately, and manage timely and precise MIS reporting.Cashback Reconciliation and Process Improvements: Ensure cashback processing aligns with offer terms, verify system records, and proactively track and resolve discrepancies to enhance operational efficiency.

Education

• Swami Vivekananda Subharti University, Meerut

  Bachelors' in Computer Application, Computer Software Engineering