Nitin Kapoor
Sr Business Analyst @Easyrewardz Software Services
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WORK HISTORY
Sr Business Analyst @Easyrewardz Software Services
Gurugram, IN
Helping Banks and NBFCs to design and optimize reward and loyalty programs that improve customer retention, repeat transactions, and lifetime value — without overspending on incentives.With hands-on experience in enterprise-scale loyalty and rewards platforms, I work at the intersection of business strategy, customer engagement, and reward economics.My expertise includes:Reward & loyalty program design (cashback, points, tiers, subscriptions).Customer retention and engagement strategy.Smart engagement and pre-nudging frameworks.Tier upgrade and cross-sell reward strategies.Reward program audits and ROI optimization.Product advisory for reward and engagement platforms.
EDUCATION
NextLeap
Product Management Fellowship
Manipal University Jaipur
Master of Business Administration - MBA
University of Rajasthan
Graduate, Biotechnology (General)
ABOUT NITIN KAPOOR
Experienced Manager with a demonstrated history of working in the insurance domain. Skilled in Business Analysis,Requirement gathering, Analytical Skills, MIS,Customer Relationship Management (CRM), and Microsoft office. Strong professional graduated from Rajasthan University.
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