Nitin Kapoor
Building AI Products|Certified Business Analyst - BFSI |SaaS Products|Lending|Salesforce|Agile|Rewards & Loyalty Strategy|Product Owner|Aspiring APM, PM role
- Role
- Sr Business Analyst at Easyrewardz Software Services
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitin Kapoor
Experienced Manager with a demonstrated history of working in the insurance domain. Skilled in Business Analysis,Requirement gathering, Analytical Skills, MIS,Customer Relationship Management (CRM), and Microsoft office. Strong professional graduated from Rajasthan University.
Experience
Sr Business Analyst
Aug 2024 — Present · Gurugram, IN
Helping Banks and NBFCs to design and optimize reward and loyalty programs that improve customer retention, repeat transactions, and lifetime value — without overspending on incentives.With hands-on experience in enterprise-scale loyalty and rewards platforms, I work at the intersection of business strategy, customer engagement, and reward economics.My expertise includes:Reward & loyalty program design (cashback, points, tiers, subscriptions).Customer retention and engagement strategy.Smart engagement and pre-nudging frameworks.Tier upgrade and cross-sell reward strategies.Reward program audits and ROI optimization.Product advisory for reward and engagement platforms.
Education
NextLeap
Product Management Fellowship
Manipal University Jaipur
Master of Business Administration - MBA
University of Rajasthan
Graduate, Biotechnology (General)
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