Nitin Kamurlekar
Automation Service Delivery Leader @ Nokia | Head IT Service Delivery
- Role
- Leader - Automation Service Delivery at Nokia
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Nitin Kamurlekar
As a results-driven IT professional, I specialize in aligning cutting-edge technologies…
Experience
Leader - Automation Service Delivery
May 2017 — Present · Chennai, IN
Strategic Planning: Develop and implement strategic plans and roadmaps for automation service delivery, aligning with the organization\'s overall objectives and goals.2. Team Management: Lead and manage a team comprising process controllers, RPA developers, service delivery managers, change and release managers, crisis managers, and problem managers. Service Delivery Management: Oversee end-to-end service delivery for automation use cases, ensuring timely and high-quality delivery of robotic process automation (RPA) solutions. Monitor and manage service level agreements (SLAs), performance metrics, and customer satisfaction.4. Process Improvement: Identify opportunities for process improvement and automation, working closely with the automation team.5. Vendor Management: Manage relationships with third-party vendors and developers, ensuring effective collaboration and delivery of services. Escalation Management: Act as the escalation point for operational or performance issues related to the virtual workforce. Governance and Compliance: Ensure compliance with relevant regulations, policies, and standards in automation service delivery.8. Change Management: Define and implement change management processes and methodologies to handle changes in the automation environment. Resource Management: Optimize resource allocation and utilization to maximize productivity and efficiency.10. Collaboration and Communication: Foster effective collaboration and communication across stakeholders, including business teams, IT teams, and senior management.11. Continuous Improvement: Drive continuous improvement initiatives to enhance service delivery processes, 12. Customer Relationship Management: Build and maintain strong relationships with internal customers,13. Financial Management: Monitor Service Cost(1.6mm (keur), new programs service cost, ensure all the costs are in the right cost types and accurate.
Education
Goa University
Bachelor's degree
1988 — 1992
Goa University
Bachelor's degree
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