Nitin Gurjar
Cisco TAC Engineer, WebEx, Project Management, Client Servicing, Vendor Management, Service Delivery, SLA
- Role
- Technical Consulting Engineer at Capgemini
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitin Gurjar
Currently working as a Cisco TAC Engineer for WebEx Cloud Collaboration Services. I have years of experience in customer support and client handling along with key account manager and project management. I have have NSE1 and NSE2 certificates and CCNA in progress.
Experience
Technical Consulting Engineer
Oct 2019 — Present · Gurgaon, IN
Working with Capgemini as a Cisco TAC Engineer (Cisco Webex)Primary technical point of contact for enterprise Cisco Webex customers Troubleshoot Webex Meetings, Control Hub, and collaboration platforms Support professional AV hardware including codecs, cameras, microphones, and displays Provide live technical support during critical meetings and events Manage incidents, escalations, RMAs, and ensure SLA adherence Collaborate with cross-functional engineering teams to resolve complex issues
Education
University of Allahabad
Intermediate
Chaudhary Charan Singh University
BA - Bachelor of Arts
MJP Rohilkhand University
Master of Arts - MA
Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly
Postgraduate Degree, Political Science and Government
CCS University
Bachelor of Arts - BA
Meerut College Meerut Ph.No.0121-4012004, 4012000
Bachelor’s Degree, Graduation
2009 — 2012
University of Allahabad
High School
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