Nitin Gupta
Operation Manager|DEX |Service Delivery|Client Success Manager
- Role
- Client Success Manager at Progressive Infotech Pvt. Ltd
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Nitin Gupta
I am a versatile IT professional with over 12 years of experience in IT infrastructure management, service delivery, and customer success. My career journey has spanned across desktop support, server administration, Technical Lead, IT operations, and client success management, giving me a strong blend of technical expertise and business acumen. Currently, I handle 20+ concurrent projects, driving end-to-end deployment, adoption, and support of Digital Employee Experience (DEX) platforms while ensuring SLA compliance and customer satisfaction. I specialize in Office 365, MS Teams, servers, cloud services, and network management, End User Support along with implementing IT policies, procurement, and budgeting. Beyond technical delivery, I focus on project management, user adoption, and customer engagement—helping organizations maximize the value of their IT investments. By building strong client relationships, I have successfully driven renewals, upselling, and long-term partnerships. I am passionate about leveraging technology to enhance employee experience, reduce support workload, and create business impact. With a proven track record in managing teams, streamlining IT operations, and executing strategic projects, I thrive in roles where I can bridge the gap between technology and business outcomes.
Experience
Client Success Manager
Jul 2024 — Present
Education
Swami Vivekanand Subharti University (SVSU), Meerut
Master of Business Administration - MBA
2023 — 2024
Saraswati Vidya Mandir Kosi kalan
10th
2003 — 2004
Central Board of Secondary Education
12th
2007 — 2008
G.L.A. Institute of Professional Studies
BCA
2008 — 2011
Skills
- Vtp
- Juniper Firewall
- Software Installation
- Windows Xp
- Domain Controller
- Asset Management
- Windows Server
- Windows
- Vlan
- Microsoft Office
- Dhcp
- Hp Data Protector
- Acls
- Cisco Routers
- Windows 7
- Lawful Interception
- Troubleshooting
- Symantec Endpoint Protection
- Nat
- Technical Support
- Wireless Networking
- Vendor Management
- Hardware
- Printers
- Lan-Wan
- Windows Networking
- Routing Protocols
- Routers
- Network Design
- Dns
- Outlook
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