Nitin Gupta
Front Office Manager at Anantara Hotels & Resorts
- Role
- Front Office Manager at Anantara Hotels & Resorts
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Nitin Gupta
Service Oriented Leader, knowledgeable about hotel operations and driven to increase…
Experience
Front Office Manager
Sep 2024 — Present · Jaipur, IN
Lead the front office team during the pre-opening phase, ensuring all systems, processes, and protocols are in place for seamless guest experiences from day one.• Recruit, train, and mentor front office team members, ensuring they are well-versed in all operational procedures, customer service standards, and the brand’s ethos.• Work closely with the senior leadership team to ensure readiness for the hotel\'s grand opening, including integrating front office operations with other hotel departments.• Oversee the set-up and implementation of the hotel’s property management system (PMS), ensuring its functionality, configuration, and team readiness.• Develop and refine front office standards, including check-in/check-out processes, concierge services, and guest communication, ensuring a luxury guest experience.• Collaborate with the marketing and sales teams to ensure pre-opening packages and promotions are aligned with front office procedures.• Act as a point of contact for VIP guests, ensuring they receive personalized service and that any special requests are handled promptly and professionally.• Responsible for overseeing the pre-opening phase of the spa, ensuring all operations are set up for a successful launch. • In addition, serve as the hotel’s Loyalty Program Champion, driving engagement and guest retention through personalized experiences. • As the Operational Excellence Champion, manage guest feedback to continuously enhance service quality and operational efficiency, ensuring exceptional guest satisfaction across all touchpoints.
Education
Heritage Institute of Hotel & Tourism Shimla
Bachelor of Science (BSc)
2008 — 2011
Skills
- Vip Services
- Hotels
- Training
- Property Management Systems
- Concierge Services
- Hospitality
- Cash Management
- Microsoft Excel
- Team Building
- Revenue Analysis
- Rooms Division
- Micros
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