Nitin Gadia

About Nitin Gadia

Working as ServiceNow consultant - Wipro Technologies. Working with Wipro Ltd. as a BMC Remedy Lead Administrator. Rich International exposure in Remedy ITSM. Served in Africa region (Uganda, Rwanda, Zambia and Swaziland). Served in Middle east - Kuwait. Substantial experience in SRM – Requirement Gathering, Workshops, Service Design and Configurations. Significant experience in SLM – Requirement Gathering, Architecture design, Dynamic Milestone Notifications and Configurations. Configuration of all the ITSM processes and Modules. Worked for MTN-UG ITSS, handling Remedy Operations of four countries of Africa. Support to Audit activities. ARS and Mid-Tier Server Installation and build experience. Hands on training on Service Now tool. Certified Service Now AdministratorKey modules worked on - BMC Remedy ITSM 8.1, BMC Remedy ARS 7.x, BMC Remedy ITSM 7.6.04 - Incident Management, Problem Management, Change Management, Service Request Management (SRM), Knowledge Management, SLM, UDM, DMT,MyIT.

Experience

1. Servicenow Consultant

   Wipro

   Jan 2017 — Present · Pune, IN

Education

• Jhunjhunu Academy

  SSC, PCM

  2004 — 2005

• Swami Keshvanand Intitute of technology.

  B.E., Electronics & Comm.

  2005 — 2009

Skills

• Release Management
• Bmc Remedy Administration
• Itil
• Requirements Gathering
• Srm
• Service Level Management
• Service Delivery
• Problem Management
• Service Level Agreements
• Service Management
• Service Desk
• Bmc Remedy
• Requirements Analysis
• Dmt
• Unified Data Management (Udm)
• Sla
• IT Service Management
• Change Management
• Incident Management
• Udm
• Cmdb