Nitin Chauhan
Assistant Manager | Managing Coach | Customer Experience | BPO Operations | Service Delivery |
- Role
- Managing Coach (Assistant Manager) - Customer Experience at Bill Gosling Outsourcing
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitin Chauhan
Specialties-* Overseeing the day-to-day operations of a BPO team* Setting targets and goals for the team and monitoring their progress* Developing and implementing processes and procedures to improve efficiency and productivity* Managing and motivating team members to ensure high levels of customer service and satisfaction* Handling customer inquiries and complaints* Working closely with clients to understand their needs and develop solutions to meet those needs* Tracking and analyzing key performance indicators (KPIs) to identify areas for improvement* Providing regular reports and updates to senior management on the status of the team\'s performance
Experience
Managing Coach (Assistant Manager) - Customer Experience
May 2024 — Present · Gurugram, IN
Assisted in overseeing daily operations to ensure smooth workflow*Delegated tasks and ensured timely completion*Monitored team performance and reported key metrics*Provided guidance, coaching, and identified training needs*Resolved team issues and maintained a positive work environment*Recognized employee contributions and motivated the team*Encouraged innovation and supported improvement initiatives*Coordinated team-building activities to enhance collaboration
Education
PG College - Sector 9 Gurgaon
Bachelor of Commerce - BCom
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