Nitin B.
Service Desk Team Lead @Netoyed
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WORK HISTORY
Service Desk Team Lead @Netoyed
Noida, IN
EDUCATION
Delhi University
Bachelor of Commerce
Punjab Technical University
Master of Computer Applications
CBSE
High School Diploma
ABOUT NITIN B.
IT professional with over 10 years of experience in IT infrastructure support, cloud systems, and service desk leadership. Proven track record of managing 24/7 operations teams, handling incident response, and ensuring SLA compliance in mission-critical environments. Strong expertise in service desk management, ticketing systems, escalation processes, and resolution workflows aligned with ITIL best practices. Hands-on experience with Microsoft 365 Admin Center, Microsoft Intune, and Microsoft Entra ID for user, device, and identity management. Actively expanding knowledge in Microsoft Azure to support evolving cloud service models and improve end-user support.
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