Nitin Ahir
Clients Account Manager @ GuestTek Interactive Entertainment Ltd | MBA in Marketing & HR
- Role
- Clients Account Manager at GuestTek Interactive Entertainment Ltd.
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Nitin Ahir
Customer-focused Account Manager with over 13.9 years of experience in client…
Experience
Clients Account Manager
GuestTek Interactive Entertainment Ltd.
Apr 2021 — Present · Gurugram, IN
Managed contract renewals and upsell opportunities across a portfolio of international hotel clients.• Increased recurring revenue through proactive renewal of expired maintenance and support agreements.• Maintained and updated client data in Dynamics and Synapse systems, enhancing reporting accuracy.• Delivered insights through analytics to identify trends and optimize client experience.• Managed service modifications, brand changes, and cancellations with seamless execution.• Conducted client training sessions to boost product adoption and reduce support requests.• Collaborated with internal teams to proactively resolve service issues and maintain a 95%+ client satisfaction rate.
Education
Maharshi Dayanand University
Master of Business Administration (M.B.A.), Marketing & Human Resources Management/Personnel Administration, General
2011 — 2013
Punjab Technical University
Bachelor of Technology (B.Tech.), Computer Science Engineering
2005 — 2009
Punjab Technical University
Bachelor of Technology, Computational Science
Maharshi Dayanand University Rohtak
Master of Business, Human Resources Management/Personnel Administration, General
Skills
- Microsoft Sql Server
- Marketing Strategy
- Marke
- Email Marketing
- Human Resources
- C++
- Interviews
- Business Development
- C#
- Marketing Communications
- Marketing
- Market Research
- Core Java
- Sql
- Asp.net
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