Nitin Agarwal

Deputy Contact Center Manager - Pan India @Fragomen Educational Services

Chennai, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2024 — Present

Deputy Contact Center Manager - Pan India @Fragomen Educational Services

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IN

EDUCATION

1998 — 2001

D.G. Vaishnav College

Bachelor of Commerce (B.Com.)

2011

Indian Institute of Professional Excellence

Six Sigma Green Belt (DMAIC)

SKILLS

Process ImprovementCustomer ServiceLeadershipRecruitingProject ManagementStrategyMisProcess ManagementBusiness StrategyLead GenerationBpoLean Six SigmaGenerating RevenueTeam ManagementBusiness AnalysisVendor ManagementTeachingEmployee Engagement

ABOUT NITIN AGARWAL

Performance driven, Strategic and Results-oriented Contact Centre and Operations Leader with over 20 years of experience in international and domestic BPOs and Study Abroad Education sectors. Expertise in developing scalable contact centers, optimizing student placements, and improving Sales/Lead conversion through technology, automation, and effective people management. Recognized for strategic execution, team transformation, and achieving consistent YoY growth.

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