Nitin Agarwal
Deputy Contact Center Manager - Pan India @Fragomen Educational Services
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WORK HISTORY
Deputy Contact Center Manager - Pan India @Fragomen Educational Services
IN
EDUCATION
D.G. Vaishnav College
Bachelor of Commerce (B.Com.)
Indian Institute of Professional Excellence
Six Sigma Green Belt (DMAIC)
SKILLS
ABOUT NITIN AGARWAL
Performance driven, Strategic and Results-oriented Contact Centre and Operations Leader with over 20 years of experience in international and domestic BPOs and Study Abroad Education sectors. Expertise in developing scalable contact centers, optimizing student placements, and improving Sales/Lead conversion through technology, automation, and effective people management. Recognized for strategic execution, team transformation, and achieving consistent YoY growth.
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