Nitin Agarwal
Deputy Contact Center Manager
- Role
- Deputy Contact Center Manager - Pan India at Fragomen Educational Services
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Nitin Agarwal
Performance driven, Strategic and Results-oriented Contact Centre and Operations Leader with over 20 years of experience in international and domestic BPOs and Study Abroad Education sectors. Expertise in developing scalable contact centers, optimizing student placements, and improving Sales/Lead conversion through technology, automation, and effective people management. Recognized for strategic execution, team transformation, and achieving consistent YoY growth.
Experience
Deputy Contact Center Manager - Pan India
Sep 2024 — Present · IN
Education
D.G. Vaishnav College
Bachelor of Commerce (B.Com.)
1998 — 2001
Indian Institute of Professional Excellence
Six Sigma Green Belt (DMAIC)
2011
Skills
- Process Improvement
- Customer Service
- Leadership
- Recruiting
- Project Management
- Strategy
- Mis
- Process Management
- Business Strategy
- Lead Generation
- Bpo
- Lean Six Sigma
- Generating Revenue
- Team Management
- Business Analysis
- Vendor Management
- Teaching
- Employee Engagement
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