Nitika Kapoor
Senior Trainer at Kochar Infotech
- Role
- Senior Trainer at KocharTech
- Location
- Amritsar, PB, IN
- LinkedIn followers
- 500 followers
About Nitika Kapoor
Experienced Senior Instructor with a demonstrated history of working in the information technology and services industry. Skilled in Customer Relationship Management (CRM), Contact Centers, Management, Leadership, and Employee Engagement. Strong human resources professional with a Bachelor of Arts (B.A.) focused in Humanities/Humanistic Studies from B.K. School Of Business Management.
Experience
Senior Trainer
Jun 2008 — Present · Amritsar, IN
Overall Professional with 7+ years of experience with multifaceted exposure in :# Team Management,# Content Development,Distinguished ability to perform # Identifying BQ pool# Mapping with last 1 cycle performance data# Trainer alignment with the BQ adviser# Performance management with daily management tool.# Gauging the performance with qualitative/ Quality Tools.# Team Handling# Responsible for meeting client’s target of AHT, CQ and CSAT# Responsible for achieving Quality# Responsible for Team performance
Education
B.K. School Of Business Management
Bachelor of Arts (B.A.)
Skills
- Vendor Management
- Crm
- Customer Relationship Management (Crm)
- Leadership
- Management
- Employee Engagement
- Team Management
- Telecommunications
- Call Centers
- Training
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