Nitija Surve

Implementation Analyst at Accelya Group | Bridging Technology & Operations for Better Customer Experience

Role: Implementation Analyst at Accelya
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Nitija Surve

I am an IT professional with experience in the airline industry, where I focus on…

Experience

Implementation Analyst
Accelya
Mar 2022 — Present · Pune, IN
Involved in E2E procedure of onboarding teams like OTA, GDS and other partners.• Helping clients to understand and implement the NDC 17.2version and Farelogix(F1) workflows.• Resolving and managing clients issue specifically Prod, Sbx and Uat. Classified as P1 & P2. Helping internal teams to extract Prod logs and to identify the issue.• I have developed comprehensive end user documentation for an airline, detailing processes and services to enhance customer experience.• Collaborating with various teams to achieve project goals & ensure seamless workflow integration.

Contact information

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Current company

Accelya

IT Services and IT Consulting · 3.1K employees

Accelya is a global leader in airline software, powering over 200 airlines with an open, modular platform that enables them to drive growth, enhance customer experiences, and take control of their retailing. Our FLX ONE platform empowers airlines to transform across Offer, Order, Settlement, and Delivery (OOSD), in line with IATA’s standards for modern retailing.  With a cloud-native infrastructure powered by AWS, Accelya processes more than 30 billion unique offers daily, settles over $100 billion annually, and delivers more than 50% of global NDC volumes. Our solutions span the entire retail lifecycle, both above and below the wing, giving airlines the flexibility, performance, scalability, and reliability they need.  Backed by 40 years of industry expertise, long-term support from Vista Equity Partners, and 2,500 employees across 10 global offices, Accelya has the scale and proven track record to meet the evolving needs of the airline industry.

accelya.com

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