Nithyashree Parimanan
Technical Support Professional at IBM ISL | SASTRA’24
- Role
- Technical Support Engineer at IBM
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Nithyashree Parimanan
Solution-oriented -/ with a strong foundation in computer science. Possessing a solid grasp of programming languages, algorithms, and data structures. I have successfully transitioned from a technical support intern to a. With practical experience in web development and cloud computing, I am adept at troubleshooting complex technical issues and providing effective solutions. Committed to delivering exceptional customer support while continuously expanding my technical knowledge.
Experience
Technical Support Engineer
Aug 2024 — Present · Kerala, IN
As a Technical Support Professional, I resolve issues impacting IBM client business and play a key role in enhancing the client experience. I lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. My responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions.
Education
BEST Matriculation Higher Secondary School
Higher school , Computer Science
Shanmugha Arts, Science, Technology & Reserch Academy (SASTRA), Thanjavur
B.TECH, Computer Science and Business System(CSBS)
2020 — 2024
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