Nithya M.
Customer Success Strategist | Driving Revenue Growth & Client Satisfaction
- Role
- Customer Success Manager at Saviynt
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nithya M.
At Plivo, my tenure as a Sr. Customer Success Manager revolves around a steadfast commitment to client prosperity, with a proven track record of propelling revenue growth and fostering robust customer relationships. Harnessing over a decade of expertise in customer success and CRM, I\'ve cultivated a dynamic portfolio, achieving a remarkable revenue attainment rate exceeding 130% in recent quarters.Strategically driving customer account value by 5 to 10 times the initial investment, my approach is tailored to elevate customer experiences through actionable product feedback. My role extends beyond traditional management to being a key influencer in product enhancement, directly contributing to increased satisfaction and business expansion opportunities.
Experience
Customer Success Manager
Jul 2025 — Present · Bengaluru, IN
Education
CMR Group of Institutions
Master of Business Administration (M.B.A.)
Skills
- Telecommunications
- Leadership
- Crm
- Customer Engagement
- Sales Management
- Lead Generation
- Vendor Management
- Channel Partners
- Solution Selling
- Itil V3 Foundations Certified
- Management
- Saas
- Sales Operations
- Customer Retention
- Professional Services
- Sales
- Service Delivery
- Product Innovation & Enhancement
- Salesforce.com
- Key Account Management
- Managed Services
- Pre Sales & Post Sales Management
- Team Management
- Strategic Planning
- Competitive Analysis
- Customer Experience
- Start-Ups
- Business Development
- Call Centers
- Pre-Sales
- Business Strategy
- B2b Sales
- Go-to-Market Strategy
- Direct Sales
- People Management
- Sales Process
- Call Center
- Bpo
- Mobile Devices
- Cloud Computing
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