Nithya Shree J

About Nithya Shree J

AI-native ITSM and Change Manager with 3.6+ years of enterprise experience — and a track…

Experience

1. Siam Specialist

   KONE

   May 2024 — Present · Chennai, IN

   In my role as a SIAM (Service Integration and Management) Specialist, I am responsible for overseeing and coordinating the integration of multiple service providers within a cohesive IT service management framework. My key areas of focus include:Problem Management: Driving proactive root cause analysis to prevent recurring issues, ensuring smooth operations and enhancing overall service performance.Knowledge Management: Creating and maintaining a robust knowledge base, ensuring critical information is readily accessible across teams to facilitate decision-making and service efficiency.Change Audit Review: Conducting thorough audits of change management processes, ensuring compliance, minimizing risks, and securing necessary approvals to maintain service stability and security.Service Request Management: Ensuring service requests are processed efficiently, meeting SLA targets, and improving user satisfaction through streamlined request handling.Service Continuity: Developing and executing service continuity strategies that safeguard operations during unforeseen disruptions, ensuring minimal downtime and uninterrupted service delivery.Service Catalog Management: Managing and maintaining a comprehensive service catalog, providing stakeholders with easy access to available services, and simplifying the service request process.My focus is on achieving operational excellence through continuous improvement, ensuring high-quality service delivery, and fostering collaboration between service providers and stakeholders.

Education

• Anna University, Chennai

  Bachelor of Engineering - BE, Computer Science

  2017 — 2021

• Amrita Vishwa Vidyapeetham

  Master of Business Administration - MBA