Nithya Ann Jacob
International Customer Support | PR & Communication Specialist | Media & Brand Storytelling | Corporate Communication & Crisis Management
- Role
- Experience Customer Specialist at Incredible Visibility
- Location
- Kollam, KL, IN
- LinkedIn followers
- 500 followers
About Nithya Ann Jacob
Bridging PR, Communication & Global Customer Experience.I believe that great brands tell great stories—and my passion is bringing those stories to life. Whether it\'s through media relations, corporate communication, or international customer engagement, I thrive on crafting messages that connect, engage, and inspire.With experience in public relations, global customer support, and brand communication, I’ve worked with diverse teams to build strong media strategies, press releases, and stakeholder relationships. From handling international clients at Infosys to managing corporate messaging and PR campaigns at Print Cafe Digital Press, I’ve learned that effective communication is at the heart of every successful brand.What I Do Best:During complex ideas into compelling storiesManaging press inquiries and journalist relations to enhance brand visibilityCrafting content strategies and PR campaigns that resonate globallyDelivering seamless customer experiences through clear and strategic communicationPlanning events and industry engagements that leave a lasting impactI love collaborating with like-minded professionals who believe in the power of authentic storytelling and customer connection. Let’s connect and create something amazing! Always happy to chat about PR, communication strategies, and global customer engagement!
Experience
Experience Customer Specialist
Jul 2023 — Present · Kerala, IN
As an Experience Customer Specialist at Incredible Visibility, I excel in delivering top-tier customer support and ensuring satisfaction. My key responsibilities include:Guiding a team of representatives for high performance and growth.Providing Level 2 support.Efficiently managing and resolving customer inquiries.Analyzing feedback and collaborating with teams for process improvements.Demonstrating excellent communication and resilience.Collaborating with cross-functional teams to promptly resolve complex issues.Utilizing CRM software for accurate and timely customer interactions.Using data analytics for strategic decisions.Overseeing operations to ensure seamless client experiences.Implementing strategies to enhance satisfaction and streamline processes.
Education
Indira Gandhi National Open University
Ma psychology , Psychology
University of Kerala
Bachelor of Arts - BA, Journalism mass communication and video production
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