Nithin Kumar Sriranganathan

WORK HISTORY

EDUCATION

ABOUT NITHIN KUMAR SRIRANGANATHAN

Technical Account & Customer Success Manager with 6+ years of experience enabling enterprise clients across SaaS, B2B, EdTech, and Technology domains. I help businesses implement the right solutions, streamline operations, and drive measurable outcomes through structured onboarding, automation, and proactive customer success strategies.I specialize in: Client Onboarding & Implementation – Leading full-cycle deployments, user training, and adoption programs for mid-market & enterprise accounts CX Automation & Conversational Design – Designing chatbot workflows, mapping business processes, and building scalable AI-driven support journeys Stakeholder Engagement & Success Planning – Running QBRs, managing escalations, and driving executive alignment to ensure long-term success Project Management & Change Enablement – Scoping, planning, and executing complex onboarding initiatives tied to KPIs, SLAs & business goalsKey Achievements Boosted customer satisfaction scores by 20% through optimized onboarding and workflow improvements Reduced churn by 100% and drove 25% upsell revenue via structured success planning and value-based engagement Scaled multiple enterprise implementations, ensuring compliance, strong user adoption, and measurable ROII thrive at the intersection of technology, customer experience, and business impact—helping organizations unlock maximum value from the platforms they use.#CustomerSuccess #CustomerSuccessManager #TechnicalAccountManager #ClientSuccess #CustomerRetention #Upselling #SaaS #EdTech #BFSI #TechIndustry #CRMManagement #Salesforce #Jira #ProductAdoption #CustomerExperience #TransportationTech #EnterpriseSoftware #CSMJobs #HiringCustomerSuccess #CareerGrowth