Nithin Banda

Experience

1. Sr Azure Cloud Engineer

   Microsoft

   Aug 2022 — Present · US

   As a key member of the Azure Customer Experience (CXP) team, I partnered closely with Azure Strategic 500 (S500) customers to elevate their cloud journey through high-touch, strategic support. My work in Customer Engineering focused on transforming customers into Azure advocates by delivering exceptional service and driving continuous improvement across their cloud experience.Key Responsibilities & Impact:Led high-severity incident management as a Problem Resolution Owner and Crisis Manager, ensuring rapid issue resolution and proactive communication to maintain customer confidence.Collaborated closely with Azure engineering teams to advocate for customer needs, influencing product improvements and usability enhancements through actionable feedback and data.Analyzed customer solution architectures and operational footprints to align Azure capabilities with business objectives and long-term strategy.Conducted trend analysis on escalations, developing targeted training for support teams to improve efficiency and customer outcomes.Delivered detailed Root Cause Analyses (RCAs) with deep engineering insight, implementing preventative measures to reduce recurrence of issues.Leveraged automation and monitoring tools to detect, triage, and resolve platform concerns proactively thereby minimizing downtime for mission-critical workloads and ensuring transparency.

Education

• Northern Illinois University

  Masters, Industrial Engineering