Nitheesh A
Associate at J.P. Morgan Chase
- Role
- Associate at J.P. Morgan
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nitheesh A
Performance-driven IT Industry professional offering over 10 years of experience in…
Experience
Associate
Mar 2016 — Present · Bangalore, IN
Perform basic User Access Management activities (UAM)- Authentication, Authorization, User management.Responsible for a large part of the Joiner/Mover/Leaver process.Password management, managing lifespan of a user account, from the initial stage of provisioning to the final stage of de-provisioning. Monitor team mailbox to ensure queries are responded to in a timely manner.Following ITIL standards during UAM activities for better customer satisfaction.Working on Duel Approval ProcessingAcknowledge escalations, contact the end user and assist the concerned Teams for speedy resolutionInitiating the Reviews on other colleagues Requests to make sure the Quality Assurance is done.Conduct root cause analysis for escalations and implement mitigation plans.Multitask different applications and still manage to meet the agreed SLA and time lines.Planning and implementing strategies for delivering SLA as committed to client.Conduct weekly meetings with SME (Subject Matter Experts) to identify the risks and problem areas to help resolve them.Timely escalation of incident to higher level when required, log file monitoring for errors.Analyses active Incidents for matching symptoms and multiple occurrences.
Education
NTTF (Nettur Technical Training Foundation)
Diploma
2008 — 2011
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