Nitesh Narotam
Technology Experience Technician @Lendlease
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WORK HISTORY
Technology Experience Technician @Lendlease
London, GB
SKILLS
ABOUT NITESH NAROTAM
Support Analyst Over 12 years of experience in providing technical support to a range of clients, including blue-chip companies and private sector IT service management organizations. I have supported anywhere from to over users in this role.Strong technical skills across a range of Windows platforms and technologies, including Windows 7/XP/Vista, MS Office Suite 2002/2010/2013/2016, and Active Directory.A good understanding of network topology and fundamentals, including TCP/IP, DNS, and DHCP. I am also proficient in troubleshooting remotely using a variety of remote connectivity tools.Experience working in high-pressure environments and a successful track record of resolving incidents as first-time fixes within SLAs.Excellent client-facing skills and communication abilities, both written and verbal. I am highly customer-focused and a self-motivated individual.I am personable and can work well both as part of a team and autonomously. I am skilled in key stakeholder management and have strong communication and technical troubleshooting skills.
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