Nitesh Hanmandla

WORK HISTORY

EDUCATION

ABOUT NITESH HANMANDLA

WHAT AM I GOOD AT: Operations Management - Have led the operations team and was responsible for the company\'s daily operations and associations with other teams - Have lead operations team remotely at a PAN India level - Have led partner accounts and franchise accounts in terms of operations and revenue Customer Service - Have led the entire customer service team(chat, email, phone)- Hired, trained, and assigned KPI for the team in customer service - Drafted policies in customer service and plans for executing membership offers. Saas Operations Management - Have handled demo sessions for potential clients - Have executed onboarding, and training and was the post-sales point of contact for clients - Provided insights in terms of UX and was a QA for newly launched features in the software. Client Success - Have trained and led the on-ground team in terms of customer success - Have handled customer experience team remotely at a PAN India level- Was responsible for end-to-end customer cycle and SPOC at headquarters for any escalations. Saas Operations Management - Have handled demo sessions for potential clients - Have executed onboarding, and training and was the post-sales point of contact for clients - Provided insights in terms of UX and was a QA for newly launched features in the software. Account Management - Handled multiple client accounts and managed operations and revenue - Have executed various programs to boost revenue and customer experience - Have handled franchise network and was SPOC for any issues and escalations for partners or clients. Content Management & Marketing - Drafted content for email marketing and led campaigns on social media, created posters on Canva - Drafted plans for strategic marketing involving various channels Team Management, Hiring & Training - Have hired & trained people in customer service and operations - Have led the team remotely and conducted regular efficiency meetings Campaign Management - Have handled and executed multiple health campaigns on the ground for corporate companies at the PAN India level - Have led marketing campaigns remotely - Handled co-ordination between various vendors and staff Remote working - Worked remotely for 4 years and have led teams and planned operations - Have traveled to different locations at work and have still managed the operations.