Nitesh Saini
Senior/Lead Quality Analyst | LSSBB Certified | Lean Six Sigma Expert | Minitab | Process excellence | Compliance | Fraud detection | Training and development
- Role
- Senior Quality Analyst at iOPEX Technologies
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Nitesh Saini
I’m a Senior Quality Analyst with expertise in quality governance, audit-over-audit…
Experience
Senior Quality Analyst
Sep 2025 — Present · Indore, IN
Audit & Compliance:Perform audit-over-audit (audit the auditors) to ensure accuracy, consistency, and integrity of QA evaluations.Lead master calibration sessions, aligning QA, operations, and client expectations to maintain uniform quality standards.Root Cause Analysis & Reporting:Prepare and publish detailed RCA reports for errors and quality deviations, collaborating with Operations to design corrective and preventive actions.Lead Weekly, Monthly, Quarterly, and Yearly Business Reviews (WBR, MBR, QBR, YBR) with stakeholders, presenting quality insights, risks, and improvements.Deliver data-driven reporting with actionable recommendations to enhance compliance, reduce error rates, and strengthen customer experience.Training & Development:Conduct onboarding training for new joiners (Network Engineers) covering quality parameters, communication ethics, and resolution guidelines for email/call templates.Facilitate refresher training sessions and feedback discussions, with a focus on improving bottom-quartile performers through coaching and targeted interventions.Leadership & Collaboration:Provide leadership in quality governance, calibration, and process standardization.Collaborate with cross-functional teams (Operations, Training, Clients) to ensure transparency, alignment, and smooth execution of improvement initiatives.Process Excellence & Improvement:Identify quality and process gaps through RCA and trend analysis, implementing improvement strategies for operational efficiency.Apply Lean Six Sigma methodologies to reduce process defects, optimize workflows, and enhance customer satisfaction.Client & Stakeholder Management:Represent Quality in client-facing meetings, audits, and calibration sessions, ensuring clear communication and strong relationship-building.Handle client escalations with structured problem-solving and corrective measures.
Education
Barkatullah University, Bhopal
Bachelor's degree
2019 — 2021
SAGE University Ind
Master of Business Administration - MBA
2021 — 2023
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