Nitesh Rav

About Nitesh Rav

11 Yrs of rich experience in the ITES Industry in Research & Analysis, US Healthcare, US Insurance, Renewable energy, Administration, Contact Center etc.

Experience

1. Operations Manager

   Narayan Seva Sansthan

   Apr 2023 — Present · Udaipur, IN

   Responsibilities:Managing a team of 40 members.Tracking team members\' performance by daily, weekly, and monthly performance reports.Taking regular feedback from the clients and streamlining the processes.Develop and implement various training programs, and mentor the team members to build a skilful teamRecruitment of new staff for the teamResolving team members\' issues/queriesDelegating tasks and activities to different teams, approving their leaves etc.Closely working with the Quality/audit team to maintain standards of daily tasks. Impact:Helped senior management immensely to run the operations smoothly.Created good bench strength as backup staff for clients.Provided quality results to the clients before deadlines.Happy clients provided us with 5-star ratings on Google.

Education

• University of Rajasthan

  Bachelor of Engineering (BE)

  2002 — 2006

Skills

• Angular Js
• Analytics
• Html
• Management
• Market Research
• Customer Relationship Management (Crm)
• C#. Net
• Microsoft Word
• Mobile Application Development
• Microsoft Excel
• Leadership
• Html 5
• Mobile Applications
• Time Management
• Renewable Energy
• Client Liaison
• Customer Service
• Software Development
• Cascading Style Sheets (Css)
• C
• Microsoft Office
• Analysis
• Team Management
• C++
• Java Script
• Advanced Ms Excel
• Data Analysis
• Microsoft Powerpoint