Nitesh Pahuja
Rippling| Ex-Airbnb| Ex- Amex| LSSGB Certified
- Role
- Customer Service Manager at Rippling
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitesh Pahuja
I am an Operational Excellence Leader with nearly 15 years of experience specializing in Platform Integrity, Trust & Safety, and high-stakes Customer Support Operations. My career is defined by a commitment to building \"future-proof\" teams and systems—transforming manual, reactive processes into automated, scalable solutions that protect both the user experience and the bottom line.Throughout my tenure at high-growth organizations like Rippling and Airbnb, I have focused on:Scaling Leadership: At Rippling, I’ve moved beyond mere management to building a leadership pipeline, mentoring Senior Individual Contributors into Lead roles to ensure 100% operational stability during peak growth cycles.Risk & Compliance Governance: I specialize in standing up robust internal compliance functions from scratch. At Airbnb, I launched Internal Compliance monitoring without increasing headcount, utilizing automation to reduce manual audit workloads by 50%.Operational Efficiency: As a Lean Six Sigma Green Belt, I apply data-driven methodologies (RCA, Six Sigma) to eliminate friction. I’ve successfully reduced partner operations spend by 15% and consistently maintained CSAT scores above 95% in complex support environments.Cross-Functional Synergy: I bridge the gap between technical workflows and operational execution, whether it’s leading cross functional training or partnering with WFM to hit aggressive global SLAs.I am passionate about fostering a culture of continuous improvement and platform integrity. I thrive in environments where I can translate complex risk data into actionable executive narratives and lead teams that are as resilient as they are efficient.Core Expertise: Customer Support | Trust & Safety | Platform Integrity | Compliance Monitoring | Team Leadership & Coaching | Lean Six Sigma | Process Automation | Stakeholder Management
Experience
Customer Service Manager
Mar 2025 — Present · Bengaluru, IN
Education
Ramjas School Pusa Road
High School, Commerce
2000 — 2008
Maharaja Surajmal Institute (GGSIPU)
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2008 — 2011
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