Nitesh Kumar Singh
Customer Success Manager | SaaS & Supply-Chain | Driving 85–90% Renewals • 20% Churn Reduction | Cross‑Functional Leader
- Role
- Customer Success Manager at Brigs
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Nitesh Kumar Singh
I help organisations adopt SaaS solutions that transform agriculture and supply-chain…
Experience
Customer Success Manager
Jun 2023 — Present · Bengaluru, IN
Manage 45+ enterprise & mid-market accounts, ensuring consistent value delivery and high NPS.Improved customer retention by 15% YoY through a customer health score model and quarterly business reviews.Collaborated with product and sales teams to align customer feedback with roadmap and upsell initiatives.Mentored a team of 3 associates, supporting their development and client-handling capabilities.Awarded with “Customer Success Champion”.
Education
Intellipaat
Masters in Data Science, Data Science
St. Xavier's College, Ranchi
Bachelor in Computer Application, Computer Science
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