Nitesh Chhibber

Director of Operations @TP

Gurgaon, IN

Define and drive performance standards and process improvements to ensure set goals are metDrive streamlined processes to enable a consistent and simplified support experience, brand loyalty and customer retentionOperation execution & Value creation - Ensuring Customer Centric metrics are met Delegate clearly and consistently; independently give strategic guidance to teams managing different sub processesCollaborate and provide bottoms up feedback to Global leadership & stakeholders based on inputs from floor/customers on product quality, customer support processes, partners performance etcDevelop & monitor budgets and operational effectiveness; develop strategies for adjusted courses of action and develop new techniques to support innovative solutionsResponsible for Hiring, Staffing, Performance management, Employee engagement & retention; maintenance of a diverse and effective workforce

Delhi University

B COM, Commerce

Father Agnel School

commerce, Business/Commerce, General