Nitesh Bajaj
Senior Technical Specialist at Nokia
- Role
- Senior Technical Specialist at Nokia
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nitesh Bajaj
I have 16 years of experience in Network Operations Management, Technical Support…
Experience
Senior Technical Specialist
Feb 2024 — Present · Gurugram, IN
Providing Technical support in the Global TAC environment for the APAC region on products like Nokia 1830 PSS (32, 16, 8, 4, 24x, 12x), PSI-M. Performing identification of problems, their source(s), possible solutions, and detail analysis for the APAC customers. New Network Audit for GTAC Handover and Health check of existing Networks, proactively resolve issues. Preparation of Root cause analysis reports for outages and escalated issues. Performing Lab simulations for the customer issues to identify software bugs or defects. Coordinating with TEC to resolve software bugs or defects for the identified issues. Delivering the technical presentation and training sessions for the customers and internal teams. Maintaining Salesforce Dashboard, reports for Case Management, proactive monitoring of SLA/SLO, time tracking. Escalation Management, timely outage restoration, backlog reduction. Knowledge articles preparation for known issues. Following standard operating procedure to achieve process compliance.
Education
RGPV Bhopal
Bachelor of Engineering (B.E.)
2003 — 2007
Skills
- Transmission
- Dwdm
- 2g
- Nortel
- Otn
- Eci
- Ethernet
- Cdma
- Sdh
- 3g
- Ip
- Mpls-Tp
- Ethernet Over Sdh
- Network Design
- Lte
- Telecommunications
- Ng-Sdh
- Network Optimization
- Huawei M2000
- Optimization
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