Nitesh Ajmera
Customer Services | Net Promoter Score | Product Feedback Management | Analytics | Loyalty, CX - Campus Activewear Ltd. | Organic India | Bata India | Polaris Financial Technologies | dishtv India Ltd. | Wipro Infotech
- Role
- Assistant General Manager - Cs, Crm & Partnerships at Campus Activewear Ltd
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Nitesh Ajmera
15+ years of hands-on expertise in Process implementation, Team setup, Training…
Experience
Assistant General Manager - Cs, Crm & Partnerships
Jul 2024 — Present · Gurugram, IN
Education
Institute of Management Technology, Ghaziabad
Executive MBA, Business Administration and Management, General
University of Rajasthan
B.A., English Lit., Geography and History
2003 — 2006
Skills
- Business Development
- Call Centers
- Grievance Management on Social Media
- Six Sigma
- Team Management
- Service Delivery
- Digital Media
- Customer Relationship Management (Crm)
- Customer Engagement
- Customer Service Management
- Business Process Outsourcing (Bpo)
- Customer Insight
- Bpo
- Management
- Voice of the Customer Analysis
- Mis
- Customer Experience Analysis
- Performance Management
- Crm
- Profit & Loss Management
- Operations Management
- Leadership
- Customer Retention
- Outsourcing
- Transition Management
- Customer Satisfaction
- Customer Grievance Management
- Capacity Planning
- Management Information Systems (Mis)
- Vendor Management
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