Nissi Kumar Namu
Actively Looking for Product Manager, Product Analyst Role
- Role
- Product Analyst at Kroger
- Location
- Findlay, OH, US
- LinkedIn followers
- 500 followers
About Nissi Kumar Namu
Product Manager with around 4 years of experience managing the full product lifecycle for…
Experience
Product Analyst
May 2024 — Present · Cincinnati, OH, US
Improved end-to-end digital claims submission flow by integrating SQL funnel drop-off analysis, Google Analytics user journeys, and usability testing insights, resulting in a 28% reduction in abandonment rates over two quarters. Translated customer sentiment from NPS feedback, support tickets, Excel surveys, and in-app reviews into PRDs and JIRA stories, aligning feature priorities with business goals and driving a 42% increase in CSAT within one quarter. Rolled out redesigned smart grocery pickup functionality using feature flag experiments and A/B testing, leading to a consistent 12% improvement in weekly user retention across multiple high-traffic geographies. Conducted churn segmentation using cohort analysis, event tracking, and SQL queries, significantly reducing churn by 15% Designed in-app messaging for loyalty tiers by analyzing spend, visit frequency, and behavioral data in Excel; collaborated with marketing to refine targeting, resulting in a 31% increase in coupon redemptions and higher customer lifetime value. Maintained consistent sprint velocity and backlog clarity through detailed JIRA workflows, estimation planning, and stakeholder alignment sessions, achieving over 92% on-time sprint completion rate across six release cycles. Built Tableau dashboards to visualize quote-to-bind conversion trends, segmented by campaign source, user demographics, and traffic channels, enabling a 17% lift in conversion velocity across marketing campaigns.
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