Nissa Marks

About Nissa Marks

Experienced, self-motivated manager with high integrity and a strong work ethic; takes initiative; independent contributor and collaborative team member with 20+ years of progressive responsibility and demonstrated success in optical retail management.Areas of Strength: highly detail-oriented; project management; leadership; training, coaching and development; multi-unit support and management; visual merchandising; innovation; problem-solving; networking; creative and technical writing; exceptional customer service

Experience

1. Store General Manager - Target Optical

   Target Optical

   Aug 2011 — Present · Houston, TX, US

   Quality: executed quarterly merchandising projects in alignment with brand expectations; maintained continuous inventory control; performed semi-annual inventory and loss prevention audits; performed daily audit of store reports; created reporting tool for efficient tracking of payroll for the entire brand Results: Consistently delivered positive sales result year over year; led a team of four stores to achieve and exceed YTD sales budget (20••••15); tracked and maintained payroll for market area group to consistently affect profitable payroll for the market group and the regionLeadership: hired, trained, and developed associates for market area group; co-created and pioneered training program for leadership on-boarding (LIFT – Leadership In Focused Training); mentored LIFT Program candidates throughout inaugural LIFT Program Class (March – Sept. 2012), second LIFT Program Class (March – Sept. 2013), and during transition/promotion from Sales Associate to Store Manager; performed annual associate Performance Reviews; created weekly work schedules for home store; reviewed staffing for all stores in multi-unit subset to ensure adequate coverage and adherence to payroll budget guidelines within the market group.Project Management: Regional Coordinator for One Sight Foundation; Clinic Coordinator for Global One Sight Clinics: 20••••16. Communicated expectations to global teams of up to fifty people; organized and oversaw clinic setup and flow; planned daily clinic schedules and assignments; provided feedback and support for team members and leadership team throughout the clinic process; compiled post-clinic reports to upwardly communicate feedback on successes and opportunities for future clinic growth and development; maintained daily inventory and generated post-clinic report and feedback for future inventory needs

Education

• The University of Texas at Austin

  Education, Sociology, Criminal Justice

  1993 — 1998

• Lamar High School

  HS Diploma - With Honors, General Education

  1989 — 1993

• The University of Texas at San Antonio

  BA, Criminal Justice

  1998 — 1999

Skills

• Schedule Control
• Time Management
• Team Building
• Schedule Writing
• Microsoft Office
• Sales
• Loss Prevention
• Visual Merchandising
• Customer Satisfaction
• New Store Openings
• Sales Management
• Multi-Unit Retail Management
• Microsoft Word
• Team Leadership
• Inventory Management
• Inventory Control
• Microsoft Excel
• Coaching
• Retail
• Merchandising
• Self-Confidence
• Fashion
• Associate Development
• Customer Experience
• Leadership Development
• Hiring
• Retail Sales
• Pos
• Driving Results
• Income Statement
• Profit
• Recruiting
• Employee Training
• Leadership
• Multi-Unit
• Store Operations
• Store Management
• Customer Service
• Training & Development