Nisith Ranjan Paul

About Nisith Ranjan Paul

IT Professional with 4 years of experience in the banking domain across various roles in IT delivery/ operations, and trade floor support & Highly skilled in improving process objectives and gaining greater customer satisfaction scores, meeting compliance goals, and successfully meeting all the project deadlines.# Responsibility - Provide an Application support for banking and finance end user and batch- Oversee monthly, quarterly, and yearly activities, including Disaster Recovery (DR) exercises and Quarterly Maintenance Windows (QMW)- Manage significant outages in production, coordinating with business stakeholders, developers, infrastructure teams, and management- Track critical and major incidents, sharing Root Cause Analysis (RCA) with customers. Ensure all customer complaints and issues are identified, prepare action plans for resolution, and drive them to closure- Lead weekly operational review meetings with clients to ensure that service commitments are met- Conduct periodic performance reviews with customers during ongoing phases to ensure smooth operations across all IT systems- Implement processes for all services outlined in the Statement of Work (SOW), ensuring 100% compliance and timely escalation of issues- Monitor SLA (Service Level Agreement) misses and collaborate with the problem management team to ensure that corrective actions are taken within the agreed timelines- Manage all production infrastructure environments- Send Post-Mortem reports for all issues to management on the same day they occur- Issue Service Impact Notices (SIN) for outages, issues, and missed SLAs- Communicate weekly with development teams regarding new application changes- Manage incidents using the ServiceNow tool and provide reports to senior management on incidents- Coordinate with various teams, including UNIX Production Services and Oracle DBAs, during issue debugging and application releases in production.# Skills:LinuxUnixData WarehousingSQL, PL/SQL Shell ScriptingCore java Change/Incident/Problem Management# Monitoring Tools :Control-MGrafanaInformatica PowerCenterServiceNowTectiaPutty

Experience

1. Associate

   Cognizant

   Jul 2022 — Present · Kolkata, IN

Education

• Future Institute Of Engineering and Management

  Bachelor's degree, electronics and telecommunication

  2016 — 2020