Nish Vaidya

Passionate Leader in Customer Support & Application Support | Driving Excellence in Service Delivery

Role
Customer Support Manager at Icertis
Location
Pune Division, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Nish Vaidya

I am a people-first IT & Customer Success leader with 18+ years of experience leading…

Experience

  1. Customer Support Manager

    Icertis

    Mar 2022 — Present · Pune, IN

Education

  • Saraswati Bhuvan High School

    SSC, SSC

    1993 — 2001

  • Doctor Babasaheb Ambedkar Marathwada University

    BE, Information Technology

    2001 — 2006

Skills

  • Consulting
  • Application Lifecycle Management
  • Troubleshooting
  • IT Service Management
  • Change Management
  • Microsoft Sql Server
  • Pre-Sales
  • Project Coordination
  • Esi Processing
  • Application Management
  • Manual Testing
  • Document Management
  • Management
  • Leadership
  • Project Management
  • Sql
  • Applications Support
  • Databases
  • Tiff
  • Team Management
  • Offshore Resource Management
  • Ecapture
  • Project Delivery
  • Sdlc
  • Iis
  • Relativity
  • Service Delivery Management
  • Requirements Analysis
  • Customer Relationship Management (Crm)
  • Software Project Management
  • Itil
  • Legal Discovery
  • Winscp
  • Itil V3 Foundations Certified
  • Service Delivery
  • Technical Support
  • E-Commerce
  • Vendor Management
  • Process Improvement
  • Litigation Support

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Nish Vaidya — Customer Support Manager at Icertis in Pune Division, MH, IN | Unifers