Nishtha Varma Ghosh
Director of Sales @The Indian Hotels Company Limited (IHCL)
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WORK HISTORY
Director of Sales @The Indian Hotels Company Limited (IHCL)
Pune, IN
Forecasted sales and established processes to achieve sales objectives and related metrics. Developed sales strategies and action plans – at micro market level to drive sales and forecast future revenues.\\\\n• Played a key role in ensuring revenue push across Rooms, F&B and other alternate revenue streams for the hotel. Worked closely with the unit teams to understand customer needs and requirements.\\\\n• Monitored and coordinated workflows to optimize resources. Managed team of 9 sales representatives, providing guidance, coaching and support.\\\\n• Achieved sales goals and service targets by cultivating and securing new customer relationships. Engaged with customers to effectively build rapport and lasting relationships.\\\\n• Successfully increased the hotel Average Room Rate by 33% and hotel profit margin by 43%.\\\\n• Managed and curated marketing and promotional activities for the hotel.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Indira School of Business Studies, Pune
PGDM, Marketing
University of Mumbai
Bachelor of Science, Biochemistry, Distinction
Institute of Science, Mumbai
MSc, Biochemistry
ABOUT NISHTHA VARMA GHOSH
As the Director of Sales at The Indian Hotels Company Limited (IHCL), I have been leading and managing a team of 9 sales representatives for over 6 years, achieving sales goals and service targets across rooms, F&B, and other revenue streams. With a PGDM in Marketing and a background in biochemistry, I have a unique combination of skills and knowledge that enables me to understand and meet the diverse needs and requirements of our customers. I have over 14 years of experience in the hospitality industry, spanning customer service, operations, sales and marketing, and account management. I have successfully handled expats, diplomatic missions, corporates, and other segments, while also overseeing key operational aspects of the business, such as forecasting, planning, and training. I am passionate about delivering exemplary customer service and building strong relationships with new and existing customers. My mission is to drive sales and customer satisfaction at IHCL, one of the leading and most respected hospitality brands in the world.
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