Nishtha Pandey
Product @ Shadowfax || Accenture Strategy || MBA - FMS Delhi
- Role
- Product Manager at Shadowfax
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Nishtha Pandey
I am a product manager with expertise in creating delightful user experiences that drive business growth. Having worked as a consultant for Fortune 500 companies and a product manager for Shadowfax I bring a unique mix of building long term strategies and launching products that deliver impact. I have 4 years of experience of identifying user needs and building and executing product roadmap in FMCG and ecommerce products. I also bring an expertise in user support, communications and managing post order purchase journey of XX lakh shipments per day.
Experience
Product Manager
Apr 2022 — Present · Bengaluru, IN
Ecommerce Customer Experience- Improved CSAT for post order placement experience from 10 to 41 for XX lakh + orders / day- Designed a novel fraud prevention engine to increase ecommerce shipment delivery rateUser Support- Revamped support experience by building an inhouse interactive bot automating 80%+ issuesUser Communication- Developed a communication platform for multi-channel communication to improve connection rates and optimise costs.
Education
JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA
Bachelor of Technology - BTech
2014 — 2018
Faculty of Management Studies - University of Delhi
Master of Business Administration - MBA
2018 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.