Nishtha Ghildiyal
Retail SME - Amazon
- Role
- Sps Mentor at Amazon
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nishtha Ghildiyal
Experienced retail SME at Amazon with 3+ years in retail & e-commerce. Skilled in Vendor Central, Excel, and intensive research. Expertise in catalog management, issue resolution, and driving vendor success through data-driven insights.
Experience
Sps Mentor
Aug 2023 — Present · Delhi, IN
In my current role as an SPS Mentor at Amazon, I support both operational excellence and team development. I handle complex seller/vendor escalations, conduct performance audits, and ensure strict adherence to Amazon’s SOPs and compliance standards. I regularly lead RCA (Root Cause Analysis) to identify trends and resolve defects, while mentoring new associates and guiding them through the Vendor Premium Process. My work also involves collaborating with quality and policy teams to drive continuous improvement and maintain high service standards. Proficient in Excel reporting tools like Pivot Tables and VLOOKUP for performance tracking and analysis.
Education
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
Master of Business Administration - MBA, Project Management
Doon University, Dehradun
Bachelor's degree, French Language and Literature
2018 — 2020
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