Nishitha Neelam
Account Manager - Customer Success at Keka HR
- Role
- Account Manager - Customer Success at Keka HR
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nishitha Neelam
From the lanes of Hyderabad to the sands of Rajasthan, through the fields of…
Experience
Account Manager - Customer Success
Apr 2023 — Present · Hyderabad, IN
Client Relationships: Fostered strong, lasting partnerships to boost satisfaction and retention. Onboarding: Ensured smooth product adoption and successful client ramp-up. Growth Strategy: Identified upsell/cross-sell opportunities to grow accounts. Metrics Tracking: Monitored usage and feedback to drive improvements. Issue Resolution: Delivered quick, effective solutions to client challenges. Strategic Alignment: Matched product use to client goals for shared success. 🤓 Team Collaboration: Worked cross-functionally to enhance customer experience. Training & Support: Equipped clients with tools to maximize value. Client Advocacy: Represented client needs internally to shape solutions. 🧠Reporting: Shared actionable insights on account health and performance.
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